We have now had a site down since Friday and have still not managed to get it back up and today is Wednesday. This all started when our account was allegedly sending spam. Instead of informing us there was a problem so we could fix it they suspended the account. Now 6 days later and we have still not been able to get them to turn back on the account. Calling them results in being put on a queue forever. Chat with the support staff and they can’t re-enable the account. The problem is until the account is back on we can not go in and check what went wrong and why it was sending spam.

Now this isn’t the first time Inmotion Hosting has done this to us. The previous time took a few days to get back up but we had the original password so could pass their security questions. This time we didn’t have the original password or the credit card so its taking longer… much longer.

So, Inmotion Hosting, after 6 days and numerous tickets (3), phone calls (1), chat sessions (1), emails (many) our site is still not up. Luckily this is not a business critical site which is the only reason we put it with Inmotion Hosting in the first place.

Some of the previous times they brought our site down:

1. We were using too many server resources in a shared environment. OK but bringing us down seems a little harsh. We had to move to a VPS environment.
2. We were using too many server resources in a VPS environment. Why didn’t the VPS limit us? So we were brought down again, so we moved to a dedicated box.
3. Backups that didn’t exist. OK we moved from a VPS to a dedicated server and the VPS had backups, the dedicated server doesn’t by default. No one could be proactive and tell us that? Took losing a database table that we asked to be restored before we found out the backups were missing – too late!

All in all Inmotion Hosting are a poor hosting provider who are far too quick to turn off accounts rather than work with the owners to get whatever issues there are resolved.