We are now back up after being down for nearly a week. The problem was the site had lost its main hard drive. We had a second hard drive and there were backups in place on the second hard drive but the host did not know about them or couldn’t restore them as they should have. They moved us to a new machine and gave us root access, we restored the hosted sites from backups and didn’t lose much of anything.

A friend lost a hard drive on his web site, had no backups and lost a number of sites that were generating good income. Now he’s in litigation with his host over it. Much cheaper to pay the $10 per month your host charges for backups, or if you have a stable site download the files and the database to your local hard drive.

Remember – always have backups and check they work.