Just received a invoice payment chaser from Inmotion Hosting. Thought I would share with you why I am not using their service anymore:
We moved off your servers months ago due to having the service turned off randomly, god awful support, and when we complained to your quality assurance department they said that your service was just fine. Well it wasnâ€™t, weâ€™re not on you anymore, and weâ€™re not recommending you to anyone anymore.
While realizing weâ€™re a small fish for you we were much bigger having multiple hosting accounts, a dedicated server and two VPS servers. We used your services for years. All our hosting needs are now off your servers. We moved the dedicated server to Amazon and now have 8 servers with them so you should consider your appalling service has cost you circa $3,000 per month plus any referrals we might have given you.
Turning off someoneâ€™s service is not acceptable, it costs money and hurts reputations. You might accuse people of abusing your service due to temporary load but turning off service makes me look bad in front of my bosses and I wonâ€™t stand for that.