Top SEM and SEO Tips    

Building an Ecommerce Site with SEO in Mind

June 29, 2009 – 11:48 am

By Karon Thackston © 2009, All Rights Reserved

Have you ever noticed that ecommerce sites have their own set of challenges when it comes to search engine optimization (SEO)? If you’re a small ecommerce site owner, I’m sure you have. One reason is copy plays such a vital role in the optimization process. Because ecommerce sites typically have significantly less content than many other types of websites, they can face struggles others don’t have.

There are a few elements you, as an ecommerce site owner, can put into practice that will boost your tendency to get ranked highly. However, you’ll need to start from the ground up. Keep in mind that words on any part of the page or coding count as content.

Keywords First and Foremost

The basis of any optimized website is the keyword list. Why?
Because the search terms you choose to focus on will be used in every area of development from the navigational structure all the way through to the copy.

As you look through your choices, think of the structure of your site. When you create a list of terms to use on each page, start broad and work your way to the more specific keywords. For instance, if your site sells shoes, you’ll want phrases such as [discount shoes], [shoe store] or [shoes online] for your home page.

As you move through the different sections, select search terms that reflect what’s available on those specific pages. In fact, I find it helpful to create a chart and on it I list which terms will go where. It makes keyword usage much easier to keep up with as you move through your site.

Do not use the same exact keyphrases on every single page of your site. Do not try to shove as many keyphrases as you can onto every page of your site. Each page gives you a unique opportunity to rank with the engines because each page stands on its own. Select search terms specifically for the individual pages.

Where do you use the keyphrases you select? In all these places:

Navigation / Links

As you’re setting up site navigation, keep your keyphrases in mind. You’ll want to create category and page names using keyphrases whenever possible. Of course, length is always a consideration for navigation names.

Let’s say (for the sake of example) you plan to have separate categories for men’s shoes, women’s shoes, and children’s shoes.
After looking at the keyword research, you find that these are, indeed, viable keyphrases.

Those are certainly easy enough to work into your site and they are applicable to your particular categories. In your content management system (CMS), name your first category [women's shoes]. Also name your first navigational link [women's shoes].

When possible, also use keywords in your individual URL page links. While I used to think this carried little weight (if any) with the engines, I’ve recently read several comments from Google that recommend using keyphrases with dashes in URLs.

This isn’t always possible due to the constraints of the CMS, but when you’re able to do so, insert keyphrases into URLs.

Breadcrumb Trail

This is a very important SEO and usability feature to add to your site. Breadcrumb trails look like this:  home > women’s shoes > designer shoes > black > pumps.

It helps visitors see where they’ve been.  But do you notice what else it’s doing? It’s creating long-tail keyphrases of sorts. If you look on our imaginary keyword list, you’ll see that [women's designer black pumps] is another viable keyphrase.

As customers click through the navigation, they are following a trail of keywords. The Googlebot can follow that same trail.

Alt Tags / Image Attributes

Here’s another little-known or forgotten area to include keyphrases in. The text used in these tags counts the same as anchor text used in your copy. Be very sure that the keyword-rich descriptions you include in alt text and image attributes apply to the image they’re related to.

Copy

Last, but certainly not least, we move from behind the scenes to the forefront of your site. Good copy is vital for many reasons.
Yes, it helps you with search engine rankings, but it also communicates with your site visitors.

The biggest mistake I see ecommerce site owners making is not using copy to connect with visitors. They look at copy as the
enemy: something they have to include for the sake of the engines. But well-written SEO copy can quickly convert lookers into buyers.

As you write copy for each page, interject keyphrases into your headlines. Google and other engines give particular importance to headlines, so include search terms if at all possible.

In addition, work keyphrases naturally into your category page copy as well as individual product descriptions, using search terms that are specific to each.

Granted, it takes time and planning to build an ecommerce site with content that’s truly engineered to rank high. However, if you give due diligence to the steps above, you’ll find success comes much easier.

Karon Thackston is an SEO copywriter specializing in ecommerce websites. Need help boosting conversions and rankings? Visit http://www.marketingwords.com today.


Setting Up Sales-Generating Do-It-Yourself Pages

June 16, 2009 – 4:09 pm

By Karon Thackston © 2009, All Rights Reserved

In today’s economy, where auto and real estate sales are down, most people are focusing more on maintenance of their homes and cars rather than replacement.  That means the do-it-yourself

(DIY) market is seeing a surge as was reported recently in Internet Retailer magazine.  What did the publication recommend?

One suggestion was for auto parts and home improvement / hardware store sites to ramp up the content on their pages to help DIYers do their projects right.  But just how – exactly – do you create a page that assists others and generates sales?

Quality Content Is Key

First and foremost, give quality content.  Don’t halfway explain how to replace a broken window or the process for bleeding an air bubble from a brake line.  DIYers need details.  Give step-by-step instructions for whatever it is that you’re describing.  Never skimp.

Use Copy and Video Together

If you’re delivering the material in writing, offer numbered steps or a checklist that your visitor can print off and refer to as he/she makes the repair/renovation.  Include pictures when

possible: they can be a vital part of ensuring your reader understands what you’re talking about, especially if your reader is a novice.

Better yet, create a video your site visitors can watch and also offer a printable “notes” sheet and/or materials list that they can keep handy while working.  I recommend breaking long videos into short segments, so your customers can watch the parts they want without having to repeat the entire 20-minute session on dishwasher installations from beginning to end.

Explain the Benefits

If you’re selling a specific type or brand of item, explain why in your copy and/or video.  For instance, “Using a 3/8″ swivel ratchet with a deep-well socket will make your job easier because you won’t have to strain to reach the nut.” 

Or, “I really prefer ABC brand ratchets because they last longer and can stand up to the stress needed to torque these bolts down.”

Your Link to Profits

How do you turn these self-help pages into profit generators?

Include links! 

Link the items in your material list to the exact page on your site that offers that product for sale.  In videos, make mention of specifically where on your site a viewer can find the items needed to complete the project.  For example, instead of saying, “Check our site for the exact wrench you’ll need,” you should say, “Visit the hand tools page of our site and click ‘wrenches’

in the right sidebar to find the exact wrench you need.”

Following these ideas will allow you to give your site visitors the information they need and also help yourself to some increased profits.

Want to learn the professional methods for writing search engine copy that ranks high and makes more sales? Get Karon’s Step-by-Step Copywriting Course, now in its 5th edition. Visit http://www.copywritingcourse.com today.


IIS Problem with Google Base XML Feed

June 16, 2009 – 1:57 pm

Just ran into a really odd problem with a client using Microsoft IIS to produce a Google Base XML feed. After a number of years with the feed working fine it seems that a little while back the feed stopped working for no obvious reason. The application was written in C# reading a SQL Server database and outputting a XML data stream that is then fetched by the Googlebase robot.

The problem symptoms were that the feed stopped outputting anything and the server closed the connection with the client.

I decided to update the application to use the XmlTextWriter class – perhaps IIS was changed to force the use of this new interface – but that didn’t help.

After much digging it turned out that adding attributes to the <rss> tag was causing the issue – remove the attributes and the application ran fine but then Google Base would not accept the feed as it didn’t declare the version or the namespaces required.

Some more digging and I found that the <rss> tag would allow attributes if the <channel> tag was missing.

Further digging showed that the <channel> tag would be acceptable if it had attributes. Now the Googlebase spec and the RSS 2.0 does not allow for the <channel> tag to have attributes. So to get around this I added a dummy attribute to the <channel> tag and that allowed the application to output the Googlebase feed without a hitch, would allow the feed to be rendered by Firefox. I have now resubmitted the feed to Googlebase and hopefully it will be accepted.


Issues Upgrading Google Adwords Editor

June 9, 2009 – 1:28 pm

Adwords editor recently prompted me to upgrade so I did. Then the program stopped working and hasn’t worked in a week. I finally spent a few hours yesterday and today to troubleshoot the issue. I tried uninstalling and reinstalling. I tried uninstalling, cleaning the registry, and then reinstalling. Still no dice.

Finally I uninstalled and looked in the Google directory on my c: drive  C:\Program Files\Google\ and sure enough there was a ‘Google AdWords Editor’ directory full of files. When I deleted this folder and reinstalled again the program started working.


25 Idea Generators for Writing PPC Ads

June 6, 2009 – 4:42 pm

By Karon Thackston © 2009, All Rights Reserved

“I feel like I’m in a rut.”  “I don’t know where to start.”

“I’ve written about everything there is to write about.”  If you can relate to these comments, you’re not alone.  Many company marketers and copywriters suffer from writer’s block when it comes to PPC ads.  Here are 25 great writing opportunities.

Ecommerce

1. Category Sales – Something like “all outdoor furniture 50% off until 1/31.”

2. Product Sales – Along the lines of “every monogrammed tote bag 25% off.”

3. Rebates – “$100 Rebate on Wireless Printers”

4. Coupons – Offer coupons for use on an immediate sale or use coupons as an incentive to get visitors to sign up for your mailing list.

5. Free Shipping – Always a winner online.

6. Holiday Sales – President’s Day, Valentine’s Day… heck, Groundhog Day can bring extra visitors to your site if you offer a sale.

7. Combos – Buy 1 of these and 1 of those and get a discount.  A cordless drill and flashlight.  A pair of shoes and handbag.

Ice cream and cookies… it works for anything.

8. Buy One, Get One – Get one free, get one at half off, get credit toward a future purchase, etc.

9. New Products – Bring attention to new product additions by announcing them with PPC ads.

10. Seasonal Twists – “Women’s spring pants.”  “Great summer markdowns.”  “Your favorite fall fashions.”

Buying Stages

11. Need Recognition – “Time for a new lawnmower?” “Computer running slow?”

12. Information Search – “Search for __________.”  “Scientific data on ________.”

13. Comparison / Evaluation – “Read reviews on plasma TVs.”

“Compare flat screen TVs.”

14. Decision – “Buy netbooks at 30% off.”  “Best-selling netbooks on sale.”

Proof of Performance

15. Statistics – “92% Felt Relief in 7 Days”

16. Case Studies – Offer case studies that focus on the results your clients experienced from using your services/products.

17. Research Results – “88% Recovered in 24 Hours.”

18. Proof of Performance – Highlight anything that shows clients/shoppers know you can back up what you claim.

Customer-generated reviews, testimonials, analytics, etc.

Differentiation

19. Exclusive Products/Services – Anything you have that they don’t should be mentioned.

20. Rarely Found Products/Services – Anything you have that most others don’t should also be mentioned.

21. Specialties – Are you a marketing agency that specializes in email marketing? Say so!

Lead Generation

22. Size – “Largest agency in the U.S.”  “More partners than any other firm.”

23. End Results – “Improve your ROI by 22%.”

24. Preferred Clients – “Small business CPA” or “Marketing for Major Corps.”

25. Freebie – A free white paper, consultation or case study for those who respond.

If you can’t get them to click your PPC ads, your whole campaign is finished before it starts.  Learn the easy methods for writing PPC ads that get clicked at http://www.writeppcads.com.


Are ROBO Shoppers Faking Out Your PPC Conversion Rate?

May 1, 2009 – 1:22 pm

By Karon Thackston © 2009, All Rights Reserved

We’ve heard it for years.  Heck, I’ve said it myself countless times before: “Click-throughs are great, but it’s conversions that really matter.”  However, consumer research over the last several years has shown a growing trend that most emarketers believed would have eased up by this date in time.  Still, one survey after another reports just the opposite: the trend is getting stronger.

What’s happening is that consumers – in increasing numbers – are researching online before buying offline (ROBO).  According to ecommerce software provider MarketLive (as reported in Internet Retailer magazine), “The picture emerging from the data shows many consumers using the web to search for deals, moving quickly from site to site, and often going into stores to buy after researching online.”

But, the ROBO trend isn’t a new one and, while it may be spurred by the current economy, that isn’t the case in years past. The Pew Internet & American Life Project reports an increase of 8% in this area from 2000 to 2007.  As of September 2007, 81% of Americans typically did research online for a product they may buy offline.  As many as 85% of those shoppers agreed with the statement, “I prefer to see things I buy before I buy them.”

In addition, Pew recounts that 47% of Internet users said that if a store provided product information online, even if it didn’t sell goods at its website, they would be more likely to go into the physical store to buy the product.

eMarketer agrees, reporting, “The most-trod cross-channel shopping path starting online (i.e., from a Web site, e-mail or an online newspaper circular) was browsing a Web site and then buying in a store (37%).”

So then, for pay-per-click (PPC) advertisers, what does this all mean? In actuality, your conversion rate could be a good deal higher than your analytics show.

Is Your Conversion Rate Skewed?

Web statistics only report what happens on your website.

Visitors come and are recorded as a click-through from your ad to your site.  Visitors click to different pages; the stats pick up on their movements.  A conversion takes place online; it’s noted.  But, what if the customer leaves to buy offline?  Then, you record a click-through, but no conversion.  Instead, it can drive your bounce rate up while stalling out your conversion rate.

Stats programs aren’t capable of tracking offline movements.

So, when a Web searcher clicks from a PPC ad to your site and then leaves the site to purchase in your retail store or calls your 800 order line, it isn’t calculated.  It still counts, however.  You made the sale.  The person is arrives at your location to buy… he just isn’t buying from your site.  It’s sort of like the old question, “If a tree falls in the woods and nobody is around, does it make a noise?”

Depending on your definition of a conversion, you may be doing much better than you think you are with your PPC campaign.  Even if you have the most sophisticated analytics software available today, ROBO shoppers could be skewing your results.  The problem is there’s no accurate way to track offline conversions.

How Do You Account for ROBO Shoppers?

There are a few things that might shed a bit of light on the impact ROBO shoppers are having on your site.  Here are two ideas.

#1 – Add a “Buy in Store” Option.  On each product page, add a button that reads “Buy in Store.” When clicked, a message appears with a discount code (best way to track), the store phone number, and a list of locations.  When the discount code is given to the cashier at your retail location, you’ll know immediately that this customer researched online and bought offline.

#2 – Offer In-Store Pickup.  The customer would go through the same motions as with purchasing online, but the “shipping” option would default to in-store pickup.  Shoppers would research and buy online then drive to your store to pick up the purchase.  Include a bit of copy that lets customers know, if they don’t like the item once they see it in person, a full refund will be issued on the spot.

Although technology is getting more sophisticated by the nanosecond, it would be unrealistic at this point to believe you can track all ROBO sales from start to finish.  Using a little creativity, however, can give you a better handle on what’s really happening with your conversion and bounce rates.

Before you throw in the towel from frustration over what you think might be a slow PPC campaign, do a little evaluating to see if conversions could be taking place offline rather than on.


If you can’t get people to click your PPC ads, the game’s over!

It all starts with your copy.  Learn the easy way to write high click-through PPC copy with Karon’s book “How to Write Successful PPC Ads,” now in its 2nd edition.

http://www.WritePPCAds.com


PayPal Disputes

April 29, 2009 – 2:55 pm

Once upon a time, PayPal disputes amounted to less than 1% of all transactions.  It wasn’t really necessary or desirable to have a procedure to handle your side of the dispute.

In fact, in our business, we used to simply refund them and inform them that they weren’t welcome to make any purchases in the future.

The economic downturn and other factors have sent PayPal disputes through the roof for many businesses though.  Our own current rate is over 6%.  We have customer who is experiencing a 26% PayPal dispute rate and/or chargeback rate.

This all started in October of 2008 right when the stock market crashed.  It was simultaneous with a large change in the Glyphius database and a huge blip of absolutely no sales in the businesses of several of our customers for a solid two weeks in October.  We also experienced reduced sales during that time.

Perhaps you experienced the same thing.  Perhaps you needed to put into place a program to start disputing the PayPal disputes and chargebacks for no other reason than to protect your PayPal account from being shut down.

It’s actually a very simple procedure in the end.  PayPal makes it very easy for vendors who meet just a few criteria to win every single PayPal dispute.

First, let’s break down disputes into the two categories that PayPal uses:

1) Significantly not as described.

2) Not received.

Your customer (or thief in this case since they really aren’t customers… they are trying to rip you off) has to choose one of those two reasons.

The first reason is the easiest to dispute and win.  You simply enter the UPS tracking number of the item being disputed and click the “escalate to a claim” button.

The dispute will be automatically judged in your favor and closed immediately.

The reason is that PayPal does not put itself in the position of deciding if an item is described properly in your sales letter.  They really can’t do that.  That’s up to enforcement from the F.T.C. and/or civil remedies in courts.

Of course, you must follow the law and describe your products accurately in the sales letters.

And also, of course, there is no reason to feel guilty about winning the dispute.  You describe your items accurately so the “customer” (ie: thief) has just filed a fraudulent claim with PayPal trying to steal from you and get your PayPal account shut down.  Winning a dispute with a thief is a good thing, not something to feel guilty about.

The other reason is “not received.”  The action to take is identical.  You simply enter the UPS tracking information and escalate the claim.  This one won’t be closed immediately.  It will take some time for PayPal to look at your tracking information and make sure the item has been delivered.  However, once PayPal looks at your claim, it will always be found in your favor.

Once again, the “customer” (ie: thief) has placed a fraudulent claim pretending that they have not received the item you shipped.  PayPal trusts UPS because UPS simply doesn’t lie about delivery.  In fact, they get a signature if your product is over $100 and you buy the insurance.

That brings us to the details of how to use this extremely simple procedure to win every single PayPal dispute with less than one minute of work.  Here are the steps:

1) Ship something with every order.  If you are offering a service, still ship a CD or something with a copy of the results of your service.

2) Always use UPS.  USPS has tracking, but some percentage of the time they simply say they lost the tracking information.  Use UPS and you’ll always get a delivery confirmation that PayPal loves.

3) Always buy insurance if your item costs more than $100.  This gets you the signature confirmation that PayPal likes to see if your customer paid more than $100.

4) Always require shipping information when setting up your PayPal buttons so that you have the address to ship to.

5) Instantly refund any order that doesn’t have a confirmed address or uses a P.O. Box.  These are extremely likely to result in a dispute by a con-man after they receive the item.  You won’t be able to win these disputes because PayPal only offers seller protection for shipments to confirmed addresses.  You can’t send via UPS to a P.O. Box.  It is best to simply refund them and not ship to these con-artists at all.

That’s it.  Enjoy winning 100% of the disputes.  Also be sure to tell every con-man that disputes a transaction with you that they are not welcome to do business with you in the future.

Some percentage of them will go out on the forums and complain about your policy.  That will warn off other con-artists which is a very good thing.

The author is the creator of TestiVar, the world’s most effective multivariate testing solution.  MuVar completely automates the task of optimizing your sales letters for more sales.  Check it out here:
http://www.TestiVar.com


Android 1.5 SDK Available

April 14, 2009 – 2:51 pm

Android announce preview of SDK 1.5. The new o/s contains a bunch of enhancements – see http://developer.android.com/sdk/preview/features.html

I love the Android phone but have two issues:

  • Doesn’t sync to Exchange without 3rd party software
  • Battery doesn’t last

Otherwise it’s pretty brilliant.


Robots.txt validator

March 11, 2009 – 2:55 pm

Just added to our tools section the ability to validate your robots.txt file. There are tons of robots.txt validators available but this one is slightly different in that it looks at the file from an SEO perspective – looking to see if you’ve blocked too many pages from the spiders, whether there’a sn XML sitemap, etc. It validates not only the standard robots.txt syntax but also more modern additions that are not truely standardized yet, such as the commands ’sitemap’, and ‘allow’.

Give it a try and let me know if the validator finds any errors in your robots.txt file.


One Size Does Not Fit All when It Comes to Writing Copy

January 28, 2009 – 2:23 pm

By Karon Thackston © 2009, All Rights Reserved

I shake my head every time I read one of these blanket statements. I’m amazed at how so many people still think that one size of copy still fits everyone. It’s just not true.

Here’s an example. A while back, I read, “Prospects hate being bombarded by text-heavy pages, especially on a home/landing page.” This is coming from Internet Marketing Report in relation to business-to-business (B2B) websites. I’m sorry, but I completely disagree.

Just because a website is B2B does not automatically mean every single one of its visitors will “hate being bombarded by text-heavy pages.” The product or service itself, how familiar the product or service is to the market, the target customer’s preferred communication style and a dozen other factors contribute to the decision about whether or not long copy or short should be used.

On the other hand, we have direct-mail experts who’ve taken their style of copywriting (sales letters) online. And, just like the ultra-short copy suggested by the Internet Marketing Report article, long copy has its audience.

If you ask direct marketers, they’ll swear that the long, scrolling, often hype-filled sales letters are the end-all, be-all of copywriting. Again, nothing could be further from the truth. The same reasoning applies to those who say you must use a sales letter as opposed to those demanding short copy.

DISC Helps Us Understand

You may have heard of the DISC model that categorizes people into four primary groups (Dominance, Influence, Steadiness and Compliance). There are others as well, including Myers-Briggs.
No matter how you group people, the point is that everyone is not the same.

So then, how can one style of copy possibly fit everyone? It doesn’t. There’s not a one-size-fits-all answer. Whether you’re B2B or B2C, you have to know your target audience and communicate with them in the way that they will be most receptive.

For instance, people high in Steadiness traits on the DISC model prefer longer copy. What’s more, those high in Steadiness make up over 40% of the population of the U.S. Those high in Compliance crave details. They, too, would want longer copy.
Dominance types want the bottom line first and possibly details later if they deem them necessary. And Influence? Those high in Influence move at the speed of light and make decisions on a whim. They aren’t much into details either.

Combine with these four styles the additional factors that being male or female add and you’ve really got your hands full. Want to get extremely precise? Toss in some persona/profile elements that deal with lifestyle, convictions and more. It’s enough to make your head spin at times.

Use Your Judgment

Before you buy into a blanket statement about consumers – whether it pertains to writing copy, setting prices or anything else – use your judgment. Does what’s being suggested really make sense for everybody? Is it possible that all people across the entire globe respond in the same way? No.

We all communicate differently. We shop differently. We make decisions based on different criteria. We respond to different stimuli. If there’s one common denominator, it is that we’re all different.

Looking for a better way to learn web copywriting? Karon’s SEO copywriting course teaches you how to improve conversions and rankings. Complete with assignments and feedback. Get the new 5th edition today at http://www.copywritingcourse.com.